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Privacy Policy
Welcome to EBX (“EBX,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://theebx.com (the “Site”) or engage with us through any of our related services, products, or communications (collectively, the “Services”).
By using our Site, you acknowledge and agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of the Site and our Services.
- Updates to This Policy: We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most recent version will always be posted on this page with the updated date above. Continued use of our Site after changes are made constitutes acceptance of those changes.
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Information We Collect: The type of information we collect depends on how you interact with us.
a. Information You Provide Directly
When you make a purchase, create an account, or contact us, we may collect:
- Your name, shipping and billing addresses, and phone number
- Email address and account credentials (if you create an account)
- Order details, payment confirmation, and transaction history
- Messages or inquiries submitted through forms, chat, or email
Providing this information is voluntary, but some features of our Site and Services may not function without it.
b. Information Collected Automatically
When you browse our Site, we automatically gather limited data to enhance your experience, including:
- IP address and general geolocation
- Device and browser type
- Pages viewed and time spent on our Site
- Shopping activity and click behavior
We collect this data using cookies and other tracking technologies.
c. Information from Third Parties
We may receive limited information from:
- Shopify, which powers our online store and checkout
- Payment processors, to confirm transactions
- Analytics and marketing providers, to understand site usage and performance
All such third parties are required to handle your data responsibly and in compliance with applicable privacy laws.
3. How We Use Information
We use your personal information to:
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Process and fulfill orders, including shipping and returns
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Provide customer support and respond to inquiries
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Improve and personalize your shopping experience
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Communicate about orders, products, and promotions (with your consent)
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Detect and prevent fraud, unauthorized access, or misuse of our Site
- Comply with laws and regulations or respond to lawful requests
We do not sell personal information and do not use your data for profiling or automated decision-making.
4. Cookies and Tracking Technologies
Cookies help us improve the way our website functions and remember your preferences.
They allow us to:
- Keep your shopping cart active between visits
- Analyze traffic and measure performance
- Offer a customized browsing experience
Most browsers accept cookies automatically, but you can manage or delete them through your browser settings. For more information about Shopify cookies, visit Shopify’s Cookie Policy.
5. How We Share Information
We may share limited data with trusted partners and service providers who help us operate our business, including:
- Payment processors and shipping carriers
- IT, analytics, and marketing partners
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Shopify, as our eCommerce platform provider
We may also share data when required by law, to protect our rights, or during a business transaction such as a merger or acquisition.
We never sell or rent your personal data.
6. User Reviews and Public Content
If you post a product review or public comment on our Site, that content may be visible to others. Please avoid sharing sensitive personal details in any public submissions.
7. Links to Other Websites
Our Site may include links to third-party websites or social media pages. We are not responsible for their content, privacy policies, or practices. Please review those sites’ terms before providing any personal information.
8. Children’s Privacy
Our Site and products are intended for adults 21 years of age or older. We do not knowingly collect personal data from minors. If a parent or guardian believes that a child has provided us with information, please contact us to request deletion.
9. Data Retention and Security
We take commercially reasonable steps to secure your information against loss, misuse, or unauthorized access. However, no online transmission or storage method is 100% secure.
We retain your data only as long as necessary for legitimate business purposes or as required by law, such as fulfilling orders, resolving disputes, or maintaining tax records.
10. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Request a copy of your personal data
- Request correction or deletion of your information
- Opt out of marketing emails (use the “unsubscribe” link in any email)
- Withdraw consent where applicable
To exercise these rights, contact us at info@theebx.com. We will verify your identity before processing your request, as required by law.
11. International Users
If you access our Site from outside the United States, please note that your data may be processed in the U.S. or other locations where our partners operate. By using our Services, you consent to this transfer and processing.
12. Contact Us
For questions, concerns, or privacy-related requests, please contact us:
EBX
A Division of Emerald Bay Holdings, LLC
📧 Email: info@theebx.com
🌐 Website: https://theebx.com
Farm to Flame.
We take your privacy as seriously as the quality of our flower—clean, transparent, and built on trust.
